We’re hiring! – Program Manager

Job Title:                     Program Manager  

Supervisor:                 Senior Program Manager

Salary:                        $60,000 + Competitive Benefit Package                      

FSLA Status:               Exempt, Full-time Regular

Location:                    Philadelphia


OIC of America (OICA) is a nonprofit organization and the national office of a network of 34 workforce development organizations spread across the United States.  Our mission is to provide underserved communities with the tools and support needed to overcome barriers to economic opportunity.  We envision a world in which all people are contributing members of their families and communities.  Through their efforts and ours, our participants have the opportunity to break the cycle of poverty, and aid to creating a more just and equitable society.  OICA provides job and life skills training and matches our graduates with the employment needs of local businesses.  Our organization and broader network have trained over 2 million people nationwide over the past 50+ years.

The Program Manager acts as a coach/technical assistance provider and serves as the liaison between OIC affiliates and OICA through our reentry program called SOAR. They will provide overall management and monitoring OIC affiliates program operations to include service delivery, partnership development, compliance, etc. This position will work closely with frontline staff and OICA staff to understand participants’ needs by analyzing data and building meaningful relationships with OIC affiliates. This role is unique, as this person will work with a graphic designer to generate social media elements that raise the SOAR program’s visibility. Such elements could include flyers, social media memes, or videos that tell stories about the program’s accomplishments. OICA’s Program Manager will be generating monthly outcome reports to executives and federal project officers. This role will require one to represent OICA as an expert within the reentry eco-system and attend future convenings, discussions, or similar platforms to build new alliances and partnerships that propel the institution’s work.


  • Manage the SOAR program managers at various community-based organizations
  • Provide day-to-day supervision of all aspects of the SOAR reentry program to include oversight/compliance of case management, vocational/educational training, and job placement services.
  • Conduct visits at sub-grantee to audit compliance and interview staff & participants
  • Develops and facilitates a strategy for employer engagement
  • Refine the reentry program model to improve service delivery to participants and staff
  • Review and oversee the implementation and administration of all contracts and performance documentations
  • Review the FOA and proposal and articulate program goals and objectives to the team
  • Use OICA’s standard progress and outcome monitoring template to monitor project performance
  • Coordinate staff activities to ensure all program objectives and outcomes are met, and the program receives the appropriate support from the cross-discipline team
  • Review monthly reports of program activities and give feedback to sub-grantees
  • Write, review and submit a quarterly performance report to DOL
  • Participate in monthly leadership team meetings to capture best practices and “on the ground” learning to improve the delivery of the program
  • Implement training series via webinars, in-person sessions, and other creative means
  • Coordinate and facilitate training
  • Create a blueprint and structure for SOAR training at the direction of the supervisor
  • Carry our other responsibility as directed by supervisor
  • Participate in national and community meetings to network with those working in the justice system or workforce development
  • Provide graphic design and social media support to raise the visibility of program accomplishments


  • Demonstrate strong leadership and management of personnel
  • Ability to work effectively under the pressure of deadlines, and within budget constraints
  • Ability to work in a team environment, while also working independently
  • Demonstrated capacity to handle multiple tasks, projects and meet deadlines
  • Excellent public relations, community organizing, negotiation, mediation, conflict management and meeting facilitation skills
  • Knowledge of the Justice System and/or community resources with demonstrated experience working with justice-involved young adults
  • Previous experience as a direct supervisor to 3 or more frontline staff
  • Previous exposure to operating federal grants
  • Demonstrated ability to maintain confidentiality with sensitive information
  • Demonstrate ability to inspire community participation and build coalitions
  • Computer literacy in word processing, email, internet and spreadsheets
  • Must have strong administrative and organizational skills including budget development and management, and grant administration and reporting
  • Must have an eye for design elements and capacity to create digital items using tools graphic design tools such as Canva, Powerpoint, Photoshop, Illustrator, etc.
  • Demonstrate excellent verbal and written communication skills
  • Ability to develop strong relationships with diverse groups of citizens, who may have conflicting interests and opinions


  • Bachelor’s Degree in Business/Public Administration, Communications, Criminal Justice
  • or any related field
  • Master’s Degree preferred (MBA, MPA, MPP, MSW, or MA/MS in related field)
  • 7+ years experience managing social services with a nonprofit or other entity
  • Excellent verbal, written and interpersonal communication skills
  • Ability to work effectively with people of diverse educational and cultural backgrounds,
  • from incarcerated individuals to public officials
  • Computer literacy, including proficiency in Microsoft Office applications and database usage
  • Knowledge of the criminal justice system and experience working with those touched by the Justice system
  • Ability to travel within the metropolitan area and nationally if required (once COVID-19 travel restrictions are reduced)


OIC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.