Program Manager

OIC of America

Job Title:                     Program Manager

Supervisor:                  Director of Operations

Salary:                         $60,000 + Competitive Benefit Package FSLA Status:           Exempt, Full-time Regular

Location:                     Philadelphia,  PA


OIC of America (OICA) is a nonprofit organization and the national office of a network of 31 workforce development organizations spread across the United States. Our mission is to provide underserved communities with the tools and support needed to overcome barriers to economic opportunity. We envision a world in which all people are contributing members of their families and communities. Through their efforts and ours, our participants have the opportunity to break the cycle of poverty, and aid to creating a more just and equitable society. OICA provides job and life skills training and matches our graduates with the employment needs of local businesses. Our organization and broader network have trained over two million people nationwide over the past 50+ years.

The Program Manager acts as a coach/technical assistance provider and serves as the liaison between OIC affiliates and OICA through our SOAR reentry program. They will provide overall management and monitor OIC affiliate program operations to include service delivery, partnership development, etc. This position will work closely with frontline staff and OICA staff to understand participants’ needs by analyzing data and building meaningful relationships with OIC affiliates. OICA’s Program Manager will generate monthly outcome reports for executives and funders. This role will require one to represent OICA as an expert within the reentry eco-system and attend conferences, discussions, or similar platforms to build new alliances and partnerships that propel the institution’s work.


  • Coordinate with SOAR sub-grantee program managers at various community-based organizations
  • Provide day-to-day supervision of all aspects of the SOAR reentry program to include oversight of case management, vocational/educational training, and job placement    services.
  • Conduct visits to sub-grantee locations to provide TA and monitor program operations.
  • Develop and facilitate a strategy for employer engagement
  • Refine the reentry program model to improve service delivery to participants and staff
  • Review and oversee the implementation and administration of all contracts and performance documentations
  • Review the FOA and proposal and articulate program goals and objectives to the team
  • Use OICA’s outcome monitoring template to monitor project performance
  • Coordinate staff activities to ensure all program objectives and outcomes are met, and the program receives the appropriate support
  • Review monthly reports of program activities and give feedback to sub-grantees
  • Write, review, and submit quarterly performance reports to funder
  • Participate in monthly leadership team meetings to capture best practices and “on the ground” learning to improve the delivery of program services
  • Implement training series via webinars, in-person sessions, and other creative means
  • Coordinate and facilitate training
  • Create a blueprint and structure for SOAR training at the direction of the supervisor
  • Carry our other responsibility as directed by supervisor
  • Participate in national and community meetings to network with those working in the justice system or workforce development


  • Demonstrate strong leadership and management of personnel
  • Ability to work effectively under the pressure of deadlines, and within budget constraints
  • Ability to work in a team environment, while also working independently
  • Demonstrated capacity to handle multiple tasks, projects and meet deadlines
  • Excellent public relations, community organizing, negotiation, mediation, conflict management, and meeting facilitation skills
  • Knowledge of the Justice System and/or community resources with demonstrated experience working with justice-involved young adults
  • Previous experience as a direct supervisor to three or more staff
  • Previous exposure to operating federal grants
  • Demonstrated ability to maintain confidentiality with sensitive information
  • Demonstrate ability to inspire community participation and build coalitions
  • Computer literacy in word processing, email, internet and spreadsheets
  • Must have strong administrative and organizational skills including budget development and management, grant administration, and reporting
  • Demonstrate excellent verbal and written communication skills
  • Ability to develop strong relationships with diverse groups of citizens, who may have conflicting interests and opinions


  • Bachelor’s Degree in Business/Public Administration, Criminal Justice, or any related field
  • Master’s Degree preferred (MBA, MPA, MPP, MSW, or MA/MS in related field)
  • 4+ years of experience managing social services with a nonprofit or other entity
  • Excellent verbal, written and interpersonal communication skills
  • Ability to work effectively with people of diverse educational and cultural backgrounds, from incarcerated individuals to public officials
  • Computer literacy, including proficiency in Microsoft Office applications and database usage
  • Knowledge of the criminal justice system and experience working with those touched by the Justice system
  • Ability to travel within the United States


OICA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.


OIC is a national 501(c)(3) non-profit organization preparing people for today's workforce with quality life skills development, fundamental education, superior job skills training, and employment readiness services.


  • OIC of America

  • 1415 N. Broad Street, Suite 116
    Philadelphia, PA 19122-3323
  • Phone: (215) 236-4500
  • Fax: (215) 236-7480

© OIC of America.

Website by Flygirrl